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UNCLAIMED PROPERTY FOCUS is a blog written by and for UPPO members, featuring diverse perspectives and insights from unclaimed property practitioners across the U.S. and Canada. We welcome your submissions to Unclaimed Property Focus. Please contact Tim Dressen via with any questions about submitting a blog post for consideration and refer to our editorial guidelines when writing your blog post. Disclaimer: Information and/or comments to this blog is not intended as a substitute for legal advice on compliance or reporting requirements.


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Tending Due Diligence

Posted By Pete Billows, vice president at UPRR and Cindy Nisley, senior vice president at Georgeson , Thursday, January 23, 2014
Updated: Thursday, January 23, 2014

Due diligence is an opportunity to do more than just fulfill a state-mandated requirement. If your company’s main objective in its due diligence program is to achieve compliance, why not set goals to assume a note-worthy response rate and sustain positive external relations? Due diligence can be more than just a tactic in your compliance plan; it can be a part of your company’s strategic business plan.

Objective: Achieve compliance with state requirements

Due diligence is deemed as the last attempt to unite the owner with their property before it is remitted to the state. As with most things, states have different requirements for due diligence programs, so it’s best to consult with a service provider and/or state administrators. Here are some of the details that vary by state that affect a due diligence outreach:

  • Language required in the letter
  • Format or medium the follow-up can be sent through – mail, email, phone
  • Dormancy periods of property types
  • Timeframe to respond to notice

We’ll be covering the regulatory requirements, state exceptions and the elements of a due diligence letter during the 2014 UPPO Annual Conference session, Tending Due Diligence. Register for the conference happening March 23-26, 2014 in Grapevine, Texas today!

Objective: Achieve a response rate you’re proud of

Make your work count. Don’t let your letter be another white envelope in recipients’ mailboxes. Think outside the box and infuse creativity into the letter and packaging to encourage responses. If you have to send the letter anyway, why not try to make it a letter that will actually achieve something and can prevent your company from sending more property to the state than necessary.

Review this article for creative tips to make sure your letter is opened.
More tips will be shared during the 2014 Annual Conference, March 23-26, Grapevine, Texas so make sure to attend!

Objective: Sustain positive relations with external publics

Help your publics keep what is theirs. Spending the time to reunite an owner with their property is worth it -- whether it’s a simple thank you or brand loyalty, your publics will be happy you took the time.

To prevent that appreciation your publics had when they received the letter from leaving, make sure your company is prepared and instills an infrastructure that can respond accurately and quickly to questions and requests made by property owners. Each company will have a slightly different method of handling requests, so evaluating the amount of property and internal resources will be helpful in deciding what will work best for your company.

If you need help establishing or improving your company’s due diligence program, attend the Tending Due Diligence session at the 2014 UPPO Annual Conference, March 23-26 in Grapevine, Texas. You’ll learn the critical objectives, steps and deadlines that should be included in every program. In addition, we’ll present tips and suggested practices to encourage owner response, and the nuances of due diligence.

About the Authors

Peter Billows is vice president at Unclaimed Property Reporting & Recovery (UPRR), and a UPPO member. He has spoken at various UPPO events, most recently the 2013 Holders Seminar and will be speaking at the 2014 Annual Conference on Monday, March 24 during the Tending Due Diligence session. Contact Billows at 646-564-9202 or

Cindy Nisley is senior vice president at Georgeson, and a current volunteer on the UPPO Government Relations & Advocacy Committee. She was a speaker at the 2013 Holders Seminar and will be co-presenting with Billows during the Tending Due Diligence session at the UPPO Annual Conference. Contact Cindy at 201-386-3533 or

More Resources
Creative Tips to Boost Due Diligence Letter Response Rates
Using Third-Party Vendors for Due Diligence Needs

Tags:  2014 Annual Conference  best practices  due diligence  education  unclaimed property 

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Debugging the Unclaimed Property Reporting Codes

Posted By Christa DeOliveira, CIA, CCEP, compliance officer at StoneRiver, and UPPO Annual Conference speaker , Thursday, January 16, 2014
Updated: Thursday, January 16, 2014

Codes are a central aspect of unclaimed property reporting. Essentially, codes enable holders and states to speak the same language. With the different kinds of codes and the many variations within each respective kind, selecting appropriate codes for a given set of circumstances can be challenging, and at times it is an art, rather than a science. To understand the proper use of codes it can be helpful to step back and look at the statutory and regulatory underpinnings, in addition to the intention of what the codes are designated to communicate.

The kinds of codes include

  • Property Type Codes
  • Relationship Codes
  • Deduction and Withholding Codes
  • Addition Codes
  • Paid or Deletion Codes·
  • Security Delivery Codes
  • Country Codes
  • County Codes
  • Owner Type Codes
  • NAICS Codes

Property type and relationship codes are arguably the most important categories of codes.

Property Type Codes
In the NAUPA II Standard Format this is a four character code that identifies the specific property type. The leading two letter portion represents a subgroup of related property types, and when combined with numbers it results in a code with an assigned corresponding brief description. Using AC01 and AC02 as examples, AC refers to an account, such as what a bank or a financial institution would provide. When 01 is added, then AC01 identifies Checking Accounts; whereas, AC02 represents Savings Accounts, according to the current NAUPA format.

Relationship Codes

Relationship codes are used to document the relationship between respective owners of the same property. This allows the holder to relay this important information to the state. For example, for an unclaimed checking account that belongs to two owners, the relationship code associated with this property could be AN (for "and”), which would show that the owners have an equal legal entitlement to the property. Whereas, if the relationship was OR (for "or”) then presumably the property could be claimed independently by either party. While these examples are straightforward, relationships can be more complicated and properly communicating the legal relationship between the owners to the state becomes even more significant.

The NAUPA II Standard was created in an effort to promote uniformity and over the years has undergone modifications and revisions. Despite NAUPA’s consistent efforts to achieve standardization, universal uniformity remains elusive. In the absence of complete uniformity holders will need to continue to ensure they are abiding by each individual state’s requirements.

NAUPA’s Uniformity and Standardization Committee is in the midst of a project related to relationship codes. As part of this project, NAUPA is working to establish a broad listing of relationship codes in an effort to produce a listing that can be universally accepted by states. Additionally, NAUPA is developing a short paragraph describing each relationship code. Undoubtedly, this would be helpful to holders in identifying the most appropriate relationship code to use. Any developments related to relationship codes will be covered at the Unclaimed Property Professionals Organization’s Annual Conference in Grapevine (Dallas), Texas March 23-26, 2014.

As part of NAUPA’s five year strategic plan, unveiled in May 2013 at the Treasury Management Training Symposium of the National Association of State Treasurers (NAST) in Pittsburgh, Pa., a key goal is updating NAUPA’s file format by the end of 2017. It is important to note this updating of the NAUPA format is anticipated to take into account pending revisions to Uniform Unclaimed Property Act. Assuredly, all codes will be reviewed and considered for revision as part of any new NAUPA format.

There is clearly a mutual benefit to both holders and states to use the appropriate code to convey key information in unclaimed property reporting. For a better understanding of the statutory and regulatory foundations, the intent behind the codes, the art of selecting the best code, the variations between states, and a more in-depth discussion of the pending NAUPA relationship code revisions attend the session, Debugging the Codes, Rules and Regulations, on Wednesday, March 26 at the 2014 UPPO Annual Conference.

About the author: Christa DeOliveira, compliance officer at StoneRiver, is a UPPO past president and will be speaking at the 2014 UPPO Annual Conference, March 23-26, 2014. She is presenting the session entitled Debugging the Codes, Rules and Regulations. For questions about this blog posting contact Ms. DeOliveira at

For questions regarding the 2014 UPPO Annual Conference contact Jackie Cote at 763-253-4341 or

Tags:  Annual Conference  education  NAUPA II Standard Format  property type codes  relationship codes  unclaimed property reporting  UPPO 

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UPPO Buyer’s Guide – What do you think?

Posted By Administration, Friday, December 13, 2013
Updated: Thursday, December 5, 2013

It has been five months since the UPPO Buyer’s Guide launched. If you haven’t checked it out, it’s a complete categorized listing of UPPO’s service provider members. It was created to help you, the holder, navigate unclaimed property services available. You can find everything from consulting services, legal counsel to software providers. The best part is it’s free and available to everyone.

Have you used the Buyer’s Guide? We’d love to know what you think, answer the poll question below.

If you have questions about the Buyer’s Guide, or are a service provider member and would like to upgrade your listing contact Jackie Cote at 508-883-9065 or

Tags:  Buyer’s Guide  free  service providers  unclaimed property  unclaimed property services  UPPO 

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Internet Daily Deals – Don’t Overlook the Unclaimed Property Compliance Risks!

Posted By Michelle Andre, UPPO member, Thursday, December 12, 2013
Updated: Thursday, December 12, 2013

If you are like me, since the holiday season began, not a day goes by without receiving several emails with daily deal offers for products and services. Today’s deal offers include, vouchers for kickboxing and grass-fed/organic holiday gift baskets. These offers are typical of the daily deals offered by daily deal marketers (e.g. Groupon, LivingSocial, and Amazon). For $19 the recipient will receive two weeks of kickboxing training valued at $70 and for $139 the recipient will receive $278 worth of an assortment of grass-fed beef and organic chicken. What a deal!

Daily deals are great for consumers because they can purchase goods and services at significant discounts. However, to receive the benefit of the bargain, the recipient must use the voucher within the stated period. For example, the deals described above require the recipient to use the voucher by March 2014. If the voucher is not used by the specified date, the promotional value will expire and the recipient will only be entitled to the amount paid for the voucher. For the kickboxing lesson that means a loss of 73 percent of the value.

For the merchants, daily deals mean greater exposure to a wider variety of potential consumers and for marketers daily deals mean revenues. In 2013, it is expected that daily deal marketers will generate $3.3 billion in revenues (a growth of 15.2 percent over 2012). However, the daily deal business model raises several significant unclaimed property compliance issues because an estimated 22 percent of vouchers go unredeemed. One of the unclaimed property questions raised with this business model, is what exactly is a daily deal voucher? Is it a coupon, a gift card, a combination coupon and gift card or something else entirely? This is a key question for unclaimed property compliance because the classification of the voucher impacts how the property will be treated for unclaimed property compliance purposes. For example, if the voucher is treated as a coupon, it would likely not be treated as reportable property. However, it is unlikely that the entire value of the voucher would be treated as a coupon because some consideration was paid for the item.

Is the voucher a gift certificate? Connecticut takes the view that the voucher is a gift certificate. In July 2011, the Connecticut Attorney General sent a letter to Groupon asking several questions about the company’s product and business practices, indicating the state believes that Groupon’s product may fall within Connecticut’s definition of a gift certificate. Similar to other jurisdictions, Connecticut defines a gift certificate as "a record evidencing a promise, made for consideration, by the seller or the issuer of the record that goods or services will be provided to the owner of the record to the value shown in the record.” Groupon and the Connecticut Attorney General reached a settlement agreement in April 2012, with Groupon agreeing to provide improved consumer disclosure information regarding use of the sales (paid) and promotional (discount) values of the voucher. But the question of whether the voucher is regarded as a gift certificate under Connecticut’s unclaimed property law was not resolved. In the April 2012 press release, the Connecticut Attorney General said, "reasonable minds may differ about whether Connecticut’s gift card law was intended to apply to these kinds of vouchers.” The same can be said about the other 52 jurisdictions’ laws regarding whether or not gift certificates are subject to reporting. That is, even in the 30 plus jurisdictions where unredeemed gift certificate balances are exempt in some form from reporting, there is a question as to whether daily deal vouchers are gift certificates subject to the exemption or something else captured by the jurisdictions’ "catch-all” language. This is an issue that has not been addressed by most jurisdictions. Practitioners were hopeful that this issue would be addressed in at least one of the several law suits filed against Groupon and LivingSocial to provide some clarity, but both companies settled these lawsuits in 2012.

Assuming the voucher is a gift certificate subject to reporting, another issue that must be addressed is what is the reportable value? Is it the face or market value, the price paid, issuer’s cost, or some other amount? This question needs to be addressed to ensure compliance with the applicable jurisdiction’s law. It would seem unfair to require remittance of $70 if the kickboxing voucher goes unredeemed because only $19 was paid for the voucher. But we all know that fairness does not necessarily drive unclaimed property outcomes. As a result, the specific product and the applicable state’s law must be analyzed.

Another key issue with the daily deal model is which entity – the merchant or the marketer (e.g, Groupon, LivingSocial, and Amazon) – is the holder for unclaimed property purposes? In an attempt to add clarity to this issue, some marketers have added language to their sales agreements that the "merchant is the holder and issuer of each voucher … and is solely responsible … for any unclaimed property liability.” So, at least based on the agreement, the merchant is the holder and is required to comply with the jurisdictions’ unclaimed property law, and therefore, is responsible for determining how to address the issues outlined above. However, in 2013 the number of daily deal companies is estimated to be in excess of 600 companies. Not all of these companies may have addressed this issue in their agreement or address it in a similar manner. Furthermore, the marketers may not be off the hook because the jurisdictions may deem the agreement irrelevant in determining who is the holder and may in fact determine that the marketer is the holder. As such, my gift to you this holiday season is to recommend your company, whether it is a merchant or a marketer, seek unclaimed property consulting assistance in developing a compliance/planning strategy for all those daily deals that will be sold this holiday season.

I think I will get that kickboxing voucher for my daughter.

Michelle Andre, managing member of Tre Towers Advisory Group is a UPPO member and serves as a committee member of the UPPO Government Relations and Advocacy Committee. If you have questions for Michelle, you can contact her at or at (703) 222-5010.

More Resources
Looking for unclaimed property consulting services to help your company? Check the Buyer’s Guide
Join UPPO, to receive more information like this!
2014 UPPO Annual Conference – March 23-26, 2014, Grapevine (Dallas), Texas

Tags:  certificate  compliance  Connecticut  gift card  Groupon  Living Social  unclaimed property  voucher 

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Apply for the UPPO Scholarship by Dec. 31!

Posted By Emily Lee, UPPO, Thursday, November 21, 2013
Updated: Thursday, November 21, 2013

Before applying for the inaugural UPPO Scholarship, Ann Hopkins, like most, had limited knowledge of unclaimed property. At the time, Ann, a nuclear engineering major was in her sophomore year buried in books about fluid physics and engineering dynamics at Penn State University studying nuclear engineering.


UPPO member, Chris Hopkins and Ann’s father, learned about the UPPO Scholarship and encouraged Ann to apply. "It created an open dialogue between us about unclaimed property and the challenges it presents for companies. She actually found it quite interesting and equated it to nuclear engineering because not many people understand it,” said Chris.

At the 2013 Annual Conference, Ann was awarded the $1,000 UPPO Scholarship. "It [UPPO Scholarship] is a good opportunity for members with college-aged children to help offset the significant educational expenses,” Chris said.

All members and their dependents are eligible to apply for the scholarship to cover post-secondary education. The $1,000 scholarship is renewable for up to a maximum of three years, earning a total of $4,000. Even if you or your dependents aren’t eligible to apply, "I would encourage people to make a contribution to the scholarship,” says Chris.

Applications are being accepted until Dec. 31, 2013. Apply today or encourage your dependents to apply and become the second recipient of the UPPO Scholarship!


Photo: Chris Hopkins and daughter Ann Hopkins

Tags:  education  scholarship  unclaimed property  uppo 

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